Virus Removal
This flat fee
is charged when we remove Viruses. Virus removals can be difficult
and time consuming. We include spyware and malware removal as they
are not distuingishable. We often suggest an operating
system re-installation in place of the removal of viruses, as
it will completely remove anything that was located on your hard
drive. It is the most efficient and quickest method of removing
all spyware/malware and viruses. Data
backups can be performed prior to an opertating system re-installaiton,
they are scanned for viruses when pulled of your computer, and re-scanned
again for Viruses when moved back onto your computers hard drive.
At times Viruses
cannot be removed sucessfully within our scheduled time frame. If
this occurs, we will inform you that additional costs might apply
if you wish us to proceed with the removal. You can decide at this
point, if you wish to proceed, or perform the operating
sytem re-installation and data backup
as explained above, or do nothing more.
If you are agreeable
to the additional costs associated with the sucessfull removal,
billing will be changed to hourly billing, which is $60 per hour
spent on your machine.
If you do not
wish to incure additional charges, the virus removal fee will be
changed to a operating
sytem installation sku in place of it combined with a data
backup if required. Keep in mind that Applications cannot be
backed up, and your operating system state including all saved settings
will be lost during a re-installation of an operating system. As
explained under data backup, files such as word files, excel files,
pictures and music can be saved, but not the programs that have
created those.
For us to proceed
with Windows Installations, we will need your disk(s) and license.
Most Windows XP/Vista installations will come on computers that
have a Windows xp/Vista sticker on the side or rear of the case.
We can install operating systems without your disks in those cases.
If an operating
system is not available or cannot be located, a license and disks
can be purchased. Here
are the costs.
There is no
warranties or guarantees on operating system installations.
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